LabXR Helps & FAQs
Find quick answers to common questions about LabXR 3D printing, ordering, shipping, and more. Your help center for a smooth experience.
General
What Exactly is LabXR?
We bring your cherished memories to life in 3D!
Whether it’s you, your family, friends, or pets—we turn them into adorable or realistic figurines.
That’s our magic ✨
Do You Make ALL Figurines?
Not exactly!
We Only specialize in “Moments with Your Stories,” so we don’t just print anything—it has to be a memory worth keeping 🥰
Design,Modeling & Matching
Why are small figurines (＜9cm) designed as “Chibi” style?
Simple: Bigger area = Clearer details!
Under 9cm, the 3-head ratio keeps your facial features crisp.
No one wants their memory to look pixelated, right? 😉
What size is best for true-to-life details?
Go bigger than 12cm, and the details really pop—expressions, contours, fabric folds…
We capture it all 👌
Can you design for me if I don’t have a 3D model?
Absolutely!
Just send us your favorite photo (smiling preferred 😄), and we’ll handle the rest.
Buy Now!
Do you print in color?
Yes, and the colors are vibrant!
Our UV printing technology covers a wide range—practically a Pantone palette in 3D 🎨
What’s “Post-processing”? Do I need to do anything?
That’s the final touch-up: polishing, coloring, strengthening.
You just relax—we’ve got it covered!
Remember—while AI is powerful, the expertise of a professional designer remains irreplaceable.
Product
What material do you use?
We print with photosensitive resin—it delivers a great texture, sharp details, and a pleasant touch, while also being environmentally friendly, non-toxic, safe, and reliable.
Why Resin?
Resin is the detail-oriented, low-maintenance choice in 3D printing. It captures the finest details, keeps colors remarkably true, and remains stable across various humidity and temperature levels—it’s essentially the "chill" material you can always count on.
Unlike clay (heavy and prone to cracking), standard PE (less eco-friendly and with lower precision), or even popular PLA (which can warp and has a more common plastic feel), photosensitive resin offers a unique combination of premium texture, environmental safety, and child-friendly reliability. It’s non-toxic, durable, and truly designed for both quality and peace of mind.
We perfer the Best solution!
What is UV curing technology?
Think of it as painting with light—where each beam of UV acts like the finest brushstroke, curing resin layer by layer with precision, until even the most minute details come to life. It’s the high-definition art that detail lovers truly adore.
What sizes are available?
- Chibi Style: 8cm (≈3.1″), 9cm (≈3.5″)
- Realistic: 10cm (≈3.9″), 12cm (≈4.7″), 15cm (≈5.9″), 18cm (≈7.1″)
Can’t decide? We can help you pick!
How do I take care of my figurine?
Think of it as a worry-free keepsake.
Our resin captures your moment in a form that withstands humidity, sun, and years—asking nothing but a place in your daily view.
Order & Shipping
How do I order?
How long does it take?
Each piece takes within 15 days from design to delivery—because true quality can’t be rushed.
Our designers meticulously prepare your model, and our high-precision printers carefully craft each layer. Need it sooner? Inquire about our rush options.
The best things are worth the wait.
Where do you ship?
Global Coverage, Local Care
We ship to most places worldwide! Our service covers key regions including:
• The Americas ：USA, Canada
• Europe ：Netherlands, Germany, France, Belgium, Spain, Luxembourg
• The Middle East ：UAE
• Asia-Pacific ：Australia, New Zealand, Hong Kong, Macau, Singapore
Coverage may vary for remote locations, so just ask if you’re unsure! @LabXR Service Team
Support, Warranty & Copyright
What if my print has flaws?
Your satisfaction is 100% guaranteed.
If anything isn't perfect, just send us photos. We'll handle it immediately—whether that means a prompt reprint or a full refund. Shop with complete confidence. @LabXR Service Team
Can I print copyrighted characters?
To respect and protect original creativity, we only accept orders that are legally authorized. This means:
• We happily print: Your own original designs or designs you have explicit permission to use commercially.
• We cannot print: Copyrighted, trademarked, or licensed characters/artworks (e.g., from brands, movies, games, artists) without official proof of authorization.
By placing an order, you confirm you hold the necessary rights.
Unsure? Please ask us before ordering. Let's protect creativity @LabXR Service Team
Collaboration
I’m an original designer. Can I collaborate with LabXR?
Absolutely — and we’re built for creators like you.
We offer a seamless print-on-demand service that turns your designs into premium, resin-based products—with zero upfront cost or inventory risk. You focus on creating; we handle high-precision printing, global shipping, and customer service.
Your copyright stays yours, and our platform ensures every order is legally authorized.
Let’s bring your vision to life, together！
I represent a company. How can we work with LabXR?
We partner with businesses to deliver custom, high-quality 3D-printed solutions at scale.
Whether it’s corporate gifts, event collectibles, or product prototypes, our resin printing ensures sharp details, vibrant colors, and a premium finish.
We support bulk orders, offer tailored pricing, and manage reliable fulfillment to the US, Canada, Europe, APAC, and beyond.
Ready to elevate your physical branding? Let’s discuss your @LabXR Service Team
I’m from a brand. Can LabXR collaborate with us?
Yes — and we specialize in helping brands create cohesive, tactile experiences through precision printing.
From limited-edition merchandise to loyalty collectibles, our resin process captures fine details and delivers consistent quality worldwide.
We ensure every piece reflects your brand’s standards, with options for custom packaging and white-label service.
Protect your IP while expanding your physical presence.
Let’s build something @LabXR Service Team
Affiliates
What do I need to do as an affiliate?
Partner with us by doing what comes naturally: creating. Share your honest thoughts through videos, posts, or reviews about products you genuinely enjoy.
We're here to support you—your authenticity is your strongest asset, and it's the key to a successful @Affiliates
Can I track my performance?
Yes, with full clarity.
We provide each affiliate with a unique tracking link and a clear, intuitive dashboard to monitor clicks, conversions, and earnings—all in one @LabXR Affiliates